The short version
- Hawkeyed is in early access. It’s provided as-is during early access, and early-access stores aren’t charged.
- It reads your store with read-only access and never changes it.
- Your store’s data stays yours. We use it only to provide Hawkeyed to you, and delete it when you uninstall.
- Kestrel’s answers come from your data, but AI can make mistakes: check figures before you rely on them for important decisions.
1. The agreement
These terms are an agreement between the business that installs Hawkeyed on its BigCommerce store (“you”) and Hawkeyed (“Hawkeyed”, “we”, “us”). They cover the Hawkeyed app, inside the BigCommerce control panel and at hawkeyed.io/app, the emails it sends, and this website (together, the “Service”).
By installing or using Hawkeyed, you accept these terms on behalf of your business, and confirm that you’re authorised to do so. If you don’t accept them, don’t install or use the Service. Our privacy policy explains how we handle personal data and forms part of these terms.
2. Early access
Hawkeyed is in early access. That means:
- It’s provided as-is. During early access the Service is provided “as is” and “as available”, without any commitment on uptime, support response times or features. See Disclaimers.
- Early-access stores aren’t charged. There is no fee for using Hawkeyed during early access.
- It will change. We add, change and remove features often, sometimes with little notice, and may limit usage (for example, how many questions Kestrel answers in a day).
- It may pause or end. We may suspend or end early access for any store, or for everyone. We’ll give you reasonable notice where we can, and your data is deleted as described in Uninstalling and ending.
3. Who can use it
To use Hawkeyed you need a BigCommerce store and the right to install apps on it. BigCommerce signs you in: anyone with access to your store in the BigCommerce control panel who opens Hawkeyed can use it, and their access ends when they’re removed from your store or Hawkeyed is uninstalled. You’re responsible for who has access to your store, for what happens under it, and for keeping your BigCommerce account secure.
The Service is for businesses. You must be old enough to form a binding contract where you live.
4. What Hawkeyed does
Hawkeyed asks BigCommerce for read-only access to your store, copies your store’s data, keeps the copy current with BigCommerce webhooks, and gives you dashboards, explorers, alerts, reports, and answers from Kestrel, an AI analyst. Hawkeyed doesn’t change anything in your store.
We work to keep every figure exact and current, and check our counts against your store’s own. Still, the copy depends on what BigCommerce’s API and webhooks deliver, and there can be short delays.
5. Your data
Your store’s data, and what you and your team put into Hawkeyed (questions, files, memories, settings), are “Your Data”. You keep all rights to Your Data. You give us permission to host, copy, process and display Your Data only as needed to provide, secure and support the Service for you. We don’t sell Your Data or use it for advertising, and we don’t allow our AI provider to train models on it.
For personal data about your shoppers, you are the controller and we are your processor: we process it only on your instructions, which you give by installing and using Hawkeyed, and as set out in our privacy policy. You’re responsible for having a lawful basis to share that data with us and for telling your shoppers about it, for example in your store’s own privacy policy. The companies that process data on our behalf are listed on the sub-processors page.
What Kestrel produces for you (answers, charts, reports, files) is yours to use.
6. Acceptable use
You agree not to:
- use the Service in breach of any law, or of BigCommerce’s terms;
- try to reach another store’s data, get around our access controls or usage limits, or probe, scan or test the Service’s security without our written permission (to report a vulnerability, see the security page);
- interfere with the Service, overload it, or use it to send spam;
- copy, resell or sublicense the Service, or reverse engineer it except where the law allows;
- use the Service to build a competing product;
- upload anything unlawful or harmful, or that you don’t have the right to share.
We may suspend access that puts the Service, other merchants or the public at risk.
7. Kestrel and AI answers
Kestrel answers by running queries on your store’s copy and using an AI model to read the results and write the answer. It shows the figures and queries behind what it says. AI can still misunderstand a question or make mistakes, so check anything important before you act on it. Kestrel’s answers aren’t financial, legal, tax or other professional advice.
When Kestrel or a workflow you set up sends an email or acts in an app you’ve connected, it does so on your behalf. You’re responsible for the actions you set up or approve and for what’s sent.
8. BigCommerce and other services
Hawkeyed is built on BigCommerce, and your use of BigCommerce is governed by your agreement with BigCommerce. We’re not responsible for BigCommerce’s services, its API’s availability, or the data it provides. Apps you connect to Hawkeyed (such as Gmail, Outlook or Slack) are governed by their own terms.
9. Fees
Early-access stores aren’t charged. If we introduce paid plans, we’ll tell you the price and terms in advance, and you’ll only be charged if you agree. If you don’t, you can uninstall Hawkeyed at any time.
10. Our property and feedback
The Service, its software, design and content, and the Hawkeyed and Kestrel names belong to us or our licensors. These terms give you the right to use the Service while they’re in effect; they don’t transfer any of our rights to you.
If you send us ideas or feedback, we may use them freely, with no obligation to you.
11. Uninstalling and ending
You can stop using Hawkeyed at any time by uninstalling it from your BigCommerce control panel. When you do, we erase the store’s access token at once and automatically delete the copy of your store and everything your team made in Hawkeyed, as described in the privacy policy.
We may suspend or end your access if you breach these terms, if we must for legal reasons, or if we end early access or the Service. Sections 5 (for data we still hold), 10, 12, 13, 14 and 16 continue after these terms end.
12. Disclaimers
To the fullest extent the law allows, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy and non-infringement. We don’t promise that the Service will be uninterrupted, error-free or secure at all times, or that it will meet your needs. Nothing in these terms limits a right you have under the law that can’t be limited by contract.
13. Limitation of liability
To the fullest extent the law allows, Hawkeyed won’t be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill, arising out of or related to the Service or these terms, even if we were told they were possible. Our total liability for all claims about the Service or these terms is limited to the greater of the amounts you paid us for the Service in the 12 months before the claim and US$100.
These limits don’t apply where the law doesn’t allow them, such as liability for fraud, or for death or personal injury caused by negligence.
14. Indemnity
You’ll defend and indemnify Hawkeyed against claims by third parties arising from your breach of these terms or of the law, or from Your Data that you didn’t have the right to share with us, and cover the reasonable costs and damages that result.
15. Changes to these terms
We may update these terms, especially as Hawkeyed moves out of early access. We’ll post the new terms here and change the date at the top; for material changes we’ll tell you in the app or by email before they take effect. If you keep using Hawkeyed after a change takes effect, you accept the new terms; if you don’t accept them, uninstall Hawkeyed.
16. Governing law
These terms are governed by the laws of the country where Hawkeyed’s operating company is established, without regard to conflict-of-law rules, and disputes will be heard by the courts there, unless the law where you are gives you the right to bring a claim locally.
If any part of these terms can’t be enforced, the rest stays in effect. If we don’t enforce a right, we haven’t waived it. You may not transfer these terms without our consent; we may transfer them as part of a merger, acquisition or sale of assets. These terms, with the privacy policy, are the whole agreement between us about the Service.
17. Contact
Questions about these terms: hello@hawkeyed.io. Help with the app: support@hawkeyed.io. Privacy: privacy@hawkeyed.io.