Talk to the people who build Hawkeyed.

Yes. Every permission Hawkeyed asks BigCommerce for is read-only. It reads your orders, products, customers and settings, and it can't change any of them: not a product, a price, an order or a theme. Kestrel works on the same read-only copy, so it can't change your store either.

It doesn't ask to log customers in, or to see stored payment instruments or payment methods.

Nothing. Stores in early access use Hawkeyed free of charge while we build it with them.

Hawkeyed keeps a copy of your store's data in a private, encrypted database in the United States. Every query is limited to your store, and the queries Kestrel runs are fenced to your store by the database itself. Your store's access token is encrypted before it's saved.

Your data is never sold or shared, and it's not used to train AI models. The services we use to run Hawkeyed are listed on the sub-processors page, and how we protect your data is on the security page.

Uninstall it from Apps › My Apps in your BigCommerce control panel (Settings › Store in Hawkeyed links straight there). Nothing in your store changes.

Uninstalling deletes everything Hawkeyed kept about the store: the copy of its data, dashboards, chats, reports, alerts, workflows, what Kestrel remembered and the files it made. Apps and mailboxes you connected are disconnected. To ask about your personal data, email privacy@hawkeyed.io.

No. You install it, approve its read-only access and press Start import. There's no code to add, no theme to edit, no script on your storefront and no file to upload.

No. Hawkeyed reads through BigCommerce's API, not your storefront, and never takes more than half of your store's API allowance, so your other apps keep the rest. On a busy day the import runs slower rather than crowding them out.

Hawkeyed copies your whole history once, and from then on each change in your store (a new order, a refund, a stock change) shows up within seconds. Every figure is worked out from that copy when you look, not from a sample or an overnight summary.

Yes. Access follows your BigCommerce users: add someone in your control panel with access to Hawkeyed, and they can open it. Dashboards, reports and alerts are shared by the store's team, and admins choose who else is an admin in Settings › Team.